Posts Tagged ‘trust’

crisis management, public trust

2020 has provided a range of unwelcome challenges to every sector. Worryingly, some leaders haven’t responded as well as they could have, or in ways which have engendered public trust and confidence.

Following up the latest Edelman Trust Barometer a supplementary study, conducted in early February, “demonstrated that the national bushfire crisis sparked a dramatic decline in trust from an all-time high of 68 points in the informed public to 59 points, a 9-point drop in just three months.

“Australia’s informed public saw a severe breakdown of trust from the government in response to the bush fire catastrophes. This should have been an opportunity to unite the nation and build security, but instead, the lack of empathy, authenticity and communications crushed trust across the country,” said Michelle Hutton, Edelman CEO.

How confident are you in your abilities to respond to a crisis?

via FIA, March 2020

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coronavirus, covid19, medicine

Ethics involve hard choices. Hugo Slim, Co-founder of the Oxford Consortium for Human Rights, says in emergencies humans tend to become more ethical than usual, both as individuals and as collectives. We may panic buy and feel scared, but deep down we also know it is a time for exceptionally ethical conduct and for virtues that we do not always show, like kindness, humanity, courage, selflessness, and a commitment to the common good.

He identifies four areas of focus as we create new emergency ethics for the world, including good leadership which is “an essential factor in emergency ethics. Doing the right thing at the right time is not easy… Leadership is difficult, stressful, and lonely, which means leaders should have our support and understanding when they are acting with integrity in crisis.”

via The New Humanitarian, 18 March 2020

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covid19, values

In these two episodes of The Minefield podcast Waleed Aly and Scott Stephens tackle some of the biggest questions being asked as the outbreak of Covid-19 (coronavirus) unfolds – what now and where to?

With guest Paul Komesaroff, a practising physician and Professor in the Faculty of Medicine, Nursing and Health Sciences at Monash University and Director of the Centre for Ethics in Medicine and Society, they explore what our reactions to the outbreak say about who we are. With Stephanie Collins, Associate Professor of Philosophy at Australian Catholic University, they consider what communal life might look like post-Covid.

The scale of the outbreak’s impact means that choices need to be made when life begins to return to ‘normal’. Will we do things the same way and just press the start button, or will we choose to make changes and operate differently in the future? Life at the end of 2020 will certainly look different to life at the beginning of the year, but how?

via ABC, 18 & 25 March 2020

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covid19

There have been a number of articles written, including by our CEO, on the approaches healthcare professionals could and should adopt when making decisions about the allocation of scarce resources during crises.

All draw on key philosophical concepts to define what is just. There are a number of lenses through which to view the issues such as utlitiarianism, contractualism, egalitarianism and virtue ethics. However, there are no rules or guidelines which will provide absolute certainty in extraordinary situations. When it comes to the crunch, individuals in leadership positions and on the front line must make the best decisions they can.

All leaders must be prepared to face, at some point, unforeseen and complex challenges. While the current crisis is an extreme example, these are not the times to start thinking about your own personal ethics and convictions. Confidently making decisions at such times requires leaders to already have a strong, well developed ethical framework upon which to build their thinking. For their own benefit, and because, ultimately, the community needs to rely on the judgement of its leaders, and trust that they have our best interests at heart.

via The Atlantic and ABC, 11 & 18 March 2020

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trust

Who do you trust? How have we lost it, how could we regain it, and how can we reinstate integrity and truth. Hamish Macdonald is joined by Katie Allen, Jacqui Lambie, Clare O’Neil, Simon McKeon and Jack Manning Bancroft.

via ABC Q&A, 17 February 2020

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