Employee Emotions Aren’t Noise — They’re Data
Although many companies display heightened concern for the well-being of their employees, not everyone is convinced that efforts to create and maintain a positive workplace actually pay off.
However, to Sigal Barsade, Professor of Management at The Wharton School, the evidence is clear: Companies that want more satisfied employees and stronger performance need to invest in understanding what motivates people in their work lives and pay attention to the emotional side of organisational culture. But the importance of emotional culture is not just definitional. The type of emotional culture an organisation or a department has — for example, whether it’s based on caring, optimism, or anxiety — predicts many important work outcomes, including employee absenteeism, teamwork, burnout, satisfaction, psychological safety, and objective performance outcomes like operating costs.
Leaders need to know how to nurture a culture which delivers benefits for the organisation and employees, particularly as the workforce starts to expect more from their employers in terms of values alignment.
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via MIT Sloan Management Review, 6 November 2019